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Title: IT Helpdesk Coordinator
Group: IT
Reports To: CTO

The CALIFORNIA ASSOCIATION OF REALTORS® is looking for a skilled and enthusiastic Help Desk Coordinator to join our Information Technology team! The ideal candidate will have good technical knowledge and will take pride in providing support and training to C.A.R. staff with an attitude of outstanding customer service with every interaction. The successful candidate will be a self-starter who is capable of multitasking and understands priorities to maximize performance. You will be a key member of the Information Technology team, and your ability to learn and contribute are only limited by your initiative and motivation!

Responsibilities

  • Receive and triage help desk requests, providing outstanding initial support experience for the employees.
  • Provide end user support
  • Create and deliver end user training on IT best practices and effective use of tools.
  • Produce and report metrics
  • Create accounts and configure hardware and software as part of on-boarding process. Maintain full-cycle account management for all employees.
  • Procurement and asset tracking of devices
  • Maintain inventory of equipment, software, and licenses.
  • Provide administrative support for the IT Department and CTO (reconcile invoices and payables, maintain financial records, help prepare budgets and forecasts, draft PowerPoint presentations, create and maintain license renewal calendar, request competitive bids, word processing, preparing correspondence, maintaining paper and electronic files, etc.)

Requirements
1-2+ years general office experience
At least one-year experience working in a help desk environment or equivalent technical experience.
Bachelor’s degree in Information Technology and Information Systems, Computer Science, Information Science or relevant field.

Skills Required:
Excellent attention to detail and documentation skills
Proven problem solving and troubleshooting skills
A passion for helping people that is equal to your passion for technology.
Inherent curiosity and drive to learn and be creative.
Intermediate to advanced level in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
Excellent oral and written communication skills, and outstanding customer service.
Ability to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner.
Excellent work ethic and attendance.

Leading the Way…™ isn’t just a slogan at the CALIFORNIA ASSOCIATION OF REALTORS® (C.A.R.). As one of the largest state trade organizations in the United States, C.A.R. provides members with tools to help complete transactions, information to keep them nimble in the marketplace and a strong clear voice on the government steps in Sacramento. How do we do it? We start by hiring friendly, talented people committed to working toward those common goals.

Headquartered in sunny Los Angeles, C.A.R. offers business casual wear, an on-site exercise room, a health and wellness program including lunch and learns with guest speakers, a FitBit® program, and collaborative working areas.

What else?
Medical, dental, vision, vitamin reimbursement, 401(k), retirement plan, 11 paid holidays, and more.

C.A.R. staff stand by a set of core values that make us the best in the business. Take a look for yourself and see what we are all about www.car.org.

For consideration - qualified applicants only please - submit cover letter and resume (in .doc, .docx, or .pdf format) to: [email protected].

Sorry! Due to the heavy volume of resumes we receive, only candidates being considered will be contacted directly. We appreciate your interest in employment opportunities with the CALIFORNIA ASSOCIATION OF REALTORS®.

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