CALIFORNIA ASSOCIATION OF REALTORS®

Product Support

• Customer Contact Center: For membership issues, account information, login assistance, zipForm® help, product orders and more, contact us at (213) 739-8272.
• Login Help: Are you having difficulties logging into this website? Please see our Login Guide or visit our C.A.R. Frequently Asked Questions guide.
• Product Orders: Need help ordering or have questions about an item from our C.A.R. Business Products store? Please call (213) 739-8272 or send us an email.
• Accessibility Issues: C.A.R. is committed to making our website accessible to everyone. We invite anyone requiring specific accommodations to contact our Customer Care Center at (213) 739-8272 and ask to speak with the Accessibility Coordinator who will work with you to provide an effective accommodation.

Member Resources

• Legal Hotline: Do you need to talk to a C.A.R. Hotline Attorney? The C.A.R. Member Legal Hotline is available Monday through Friday from 9 a.m. - 6 p.m. and *Saturday from 10 a.m. - 2 p.m. by calling (213) 739-8282. Answers to many of your legal questions can be found in the "Legal Q&As" page under the Transaction Center/Risk Management Section of the website. You may also email your inquiries to the Hotline; include your full name, C.A.R. member number, and phone number. (You must be a C.A.R. member to use this service.)
• Ombudsman Assistance: Occasionally, members of the public find themselves embroiled in a dispute with their REALTOR®. Sometimes the dispute is, even, between two REALTORS®. Ombudsman assistance is available to members of the public and to REALTORS®. C.A.R. Ombudsmen receive and respond to questions and complaints about members; can contact members to inform them that a client or another REALTOR® has raised a question or issue; and can provide an informed response to the person complaining. Request a call-back from an Ombudsman now. You may also call (213) 739-7227 to speak with an intake coordinator who will qualify and assign your call.
• Mediation Center: The Real Estate Mediation Center for Consumers provides home buyers and sellers, as well as other parties to real estate transactions, with a highly-qualified pool of specially trained, objective, and reliable mediation professionals to assist them in resolving their real estate related disputes. Our mission is to provide consumers with a supportive and confidential process that, working with the mediator of their choosing, will assist them to reach a mutually agreeable settlement and to avoid the time, expense, and uncertainty of litigation. For more information please visit our Common Questions page. You may also call (213)739-8376 or email us at mediation@car.org
• Mortgage Rescue line: Have difficulties finalizing short sales, REOs, Deeds in Lieu, funding, or face any number of hurdles in closing a deal for a client, create a Finance Helpline Inquiry for one-on-one assistance to help resolve financing issues within a transaction. Feel free to call us at (213) 739-8383 or email us at financehelpline@car.org

Contact Us

• Email: You may send us an email here.
• Media: Press inquiries may be directed to Media Relations.
• Advertise: To advertise on car.org or our various other publications, please email our Advertising Department.
• Partner Program:  If you are interested in partnering with C.A.R. and joining our C.A.R. Member Discounts program, please send us an inquiry with details about your product/service.
• Permission to Reprint: If you would like to request permission to use content found on our Web site, please follow these directions.
• Reporting Errors: Please report broken links or content errors to our Webmaster.

Locations 

California Association of REALTORS® local offices: