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Last modified: October 28, 2021

Introduction

The CALIFORNIA ASSOCIATION OF REALTORS® ("C.A.R." or "We") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you interact with C.A.R., whether through visiting our website at www.car.org (our "Website"), through your membership in C.A.R., or any other way you may interact with C.A.R. In this policy we describe our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you are a C.A.R. member you must agree to this policy as a condition of your membership. If you are not a C.A.R. member and you do not agree with our policies and practices, your choice is not to use our Website or otherwise interact with our services or products. When you access or use this Website, you agree to this privacy policy.

This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our products and services, including the Website, after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect About You and How We Collect It

We collect several types of information from and about our members and other users of our products and services, including all visitors to our Website irrespective of their membership in C.A.R. The types of information we collect include information:

  • By which you may be personally identified, such as your name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information");
  • From C.A.R. members, information relating to your membership in C.A.R., such as your California DRE license number, your National REALTOR® Database System (“NRDS”) number, your office address, and your supervising broker’s information (if applicable), as well as information about your use of our services and interactions with us or our affiliates, such as dues payments, donations to affiliated charities and PACs, and customer service or other telephone contacts;
  • Relating to your real estate transaction(s), including personal information relating to your real estate clients;
  • That is about you or related to you but does not individually identify you; and/or
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us, such as when you register for a webinar or purchase products directly from us;
  • From other C.A.R. members when they interact with us, such as from your broker or another team member;
  • From local associations of REALTORS®, multiple listing services, the National Association of REALTORS® (“N.A.R.”), or other state associations of REALTORS®;
  • Automatically as you navigate through our Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies;
  • From third parties when you interact with our licensed products and services in their platforms, such as forms data that is shared with us by third parties that have licensed our forms for use in their online platforms

 

Information You Provide to Us

The information we collect on or through your C.A.R. membership, your use of our Website, or the use of our other products and services may include:

  • Information that you provide to us as part of your ongoing membership in C.A.R.
  • Information that you provide by inputting information to question boxes on our Website. This includes information provided at the time of posting material or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, register for services such as webinars, and when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses) if you contact us.
  • Information that you provide to us in the course of your interaction with our customer services staff when you call us or access services.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.
  • Your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. While we may provide certain options for your security and privacy if you make User Contributions, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Information about your device and internet connection, including your IP address, operating system, and browser type.

    The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Web Beacons. Pages of the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit C.A.R., for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide single sign-on services to our partner services, such as Lone Wolf Transactions: zipForm Edition.
  • To provide you with information, products, or services that you request from us, such as informational newsletters.
  • To send out calls to action regarding membership activities, such as political calls to action.
  • To fulfill any other purpose for which you provide it.
  • As one of the many benefits of membership with C.A.R., we make available on our Web site a searchable database of our members called the "REALTOR® Directory."The directory can be used by the public to locate and contact our members by such characteristics as name, company, or city location. The member information made available through the REALTOR® Directory is intended to contain only the business information of our members. Under no circumstances will we intentionally display or make available on our Web site the personal home addresses or phone numbers of our members. You can choose to opt out of the REALTOR® Directory by following the instructions displayed below in Choices About How We Use and Disclose Your Information.
  • For use by the members of C.A.R., we make available on our Website the names of members who are serving as directors or committee members of C.A.R.
  • For other purposes relating to your C.A.R. membership, such as to provide you with notices about your membership, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • We may anonymize your information, either by aggregation, deidentification, or any other method by which the information is no longer capable of reasonably being linked to you. Information that is anonymized is not personal information subject to this privacy policy.
  • For any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile. For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Third-Party Use of Cookies and Other Tracking Technologies 

Some content or applications, including advertisements, on the Website are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Information

We may disclose without restriction any information that is not personal information, including anonymized information (such as aggregated, deidentified, or otherwise anonymized information) about our users.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To third parties to market their products or services to you if you have not opted out of these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information.
  • To fulfill the purpose for which you provide it. For example, if you give us an email address to use the "email a friend" feature of our Website, we will transmit the contents of that email and your email address to the recipients.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use (https://www.car.org/aboutus/site-terms) and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of C.A.R, our members, customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

    We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from C.A.R. If you do not wish to have your email address used by C.A.R. to promote our own or third parties' products or services, you can opt-out by using the Unsubscribe link found at the bottom of the respective promotional email, or by calling us at 213-739-8227. Please be advised that if you are a member and choose to opt-out of receiving promotional offers from C.A.R, this could affect your ability to receive other e-mail communications that are sent to members of C.A.R.
  • REALTOR® Directory. To opt out of having your name included in the REALTOR® Directory, you can e-mail us at [email protected] or write to us at 525 South Virgil Avenue, Los Angeles, CA 90020, Attn: C.A.R. Online Web Developer.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website at www.networkadvertising.org.

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request by calling us at 213-739-8227 or emailing [email protected] using the subject line “Nevada Privacy Opt-Out”. However, please know we do not currently sell data triggering that statute's opt-out requirements.

Accessing and Correcting Your Information

You can review and change some of your personal information by logging into the Website and visiting your account profile page. C.A.R. members who wish to change their membership information should contact their local Association of REALTORS®.

You may also send us an email to [email protected] to request access to, correct, or delete any personal information that you have provided to us. However, please note that because C.A.R. members’ membership information is generally controlled by the local Association of REALTORS® in which they are members, members may need to contact their local Association in order to correct membership information. We cannot generally delete your personal information that is controlled by local Associations or N.A.R. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our terms of use found at https://www.car.org/aboutus/site-terms.

Your California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at: 525 South Virgil Avenue, Los Angeles, CA 90020, Attn: Privacy Team.

C.A.R. is a nonprofit organization and is therefore not subject to the requirements of the California Consumer Privacy Act (“CCPA”).

Do Not Track

Do Not Track (“DNT”) is a feature in some web browsers by which users can request that online services, including website providers and online advertisers, do not track the user’s web browsing activities. Our Website does not currently respond to DNT requests transmitted by web browsers.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our products or services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to us via the internet, including information submitted to us through our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in any of our products or services.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to C.A.R. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please email us at [email protected], or write to us at 525 South Virgil Avenue, Los Angeles, CA 90020, Attn: C.A.R. Privacy Policy.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, you can contact us email at [email protected], or by telephone at (213) 739-8227, or by mail at:

525 South Virgil Avenue
Los Angeles, CA 90020
Attn: Privacy Team

 


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