Time to bring it home. Find zipForm®, transaction tools, and all the closing resources you'll need. Except for the champagne — that's on you.
Time to bring it home. Complete transactions and contracts electronically through zipForm®.
zipForm® features easy-to-use navigation that lets you move quickly through documents and transactionsLone Wolf zipForm® Edition zipForm® Standard Forms Libraries zipCRM™ Service Providers
Simplify the transaction with secure electronic signatures.
Free advice to help you understand the form you're using with Forms Tutor® and identify which form you need for your transaction with Forms Advisor™
C.A.R. Standard Forms are developed by the C.A.R. Legal Department which gathers input from real estate professionals and attorneys to create user-friendly, comprehensive, and dependable forms.
Manage all of your REALTOR® agent accounts, transactions and forms effortlessly and efficientlyTransactions (zipForm Edition) for teams
Get answers to your zip-Related questions with user guides, FAQs, videos and more.C.A.R. Training Center
We're here to help, people! Business products and tools to empower REALTORS®.
Your one-stop-source for real estate products, forms, education, high-tech tools and more
Everything you need for a successful property management & leasing business
Download the latest C.A.R. mobile apps, including CARmojies & Stickers, C.A.R., Legal Hotline, CA REALTOR® EXPO, and zipForm Mobile.
Help potential buyers open the door to home-ownership by searching from over 400 available down payment assistance programs throughout California.
Q: Where do I go to get legal questions answered? A: Easy, look to the right!
Forms, guides and other legal materials that may be used due to the spread of the Covid-19 strain of the coronavirus.
Legal articles, many in question and answer format, are currently available on over 150 subjects in 50-plus categories.All Legal Q&As
Plain-English explanations for every paragraph in the RPA that you can send to your buyers and sellers. REALTORS® can use it too!
6 charts show REALTORS ® what needs to be disclosed and to whom in various sales and lease scenarios.Lease/Rental Chart Sales Disclosure Checklist Sales Disclosure Chart
Need help on a legal issue? First, pick one of the topics.
PowerPoint presentations, videos and flyers for Brokers, Agents, and Consumers.
Short, helpful, 1-page articles on key legal topics
C.A.R.’s Legal Live Webinars are online presentations conducted by C.A.R. attorneys on the first Tuesday of every month. Hear about legal developments and answers to common questions. Watch live or from a recorded post. Legal Live Webinars are offered as a free member benefit.
The Legal Matters Podcast is the official podcast of the California Association of REALTORS® Member Legal Services Department.
Help, I need backup! Whether it's legal or financial help you need, C.A.R.'s got your back with these resources.
If you're a member looking to resolve a minor dispute or communication issue with another REALTOR®, a C.A.R. ombudsman may be able to help!
Your lifeline to the lending community formerly known as the Finance Helpline and Mortgage Rescue™. Find contacts and answers to all mortgage related questions, and problems that arise in your real estate transaction. Get assistance today!Lending Resources
Looking for additional assistance? The Customer Contact Center is looking forward to serving you Monday through Friday between the hours of 8:30 a.m. and 4:45 p.m.
Did you know that for zero dollars and zero cents, you can speak with an attorney about your transaction? If you don't believe us, check it out yourself.
We offer a wide array of real estate educational courses, certifications & designations in various formats.
Easily renew your real estate license with the FREE 45 hour online license renewal package from C.A.R.
Prepare to earn your real estate license with our online courses
Browse our courses by topic to find the training you need to build up your real estate business.
Distinguish yourself by learning how to build a business that specializes in niche markets to nearly double your earning potential in various real estate sectors
Browse our class schedule to find when and where to take real estate courses.
Browse through the many courses we offer - listed in alphabetical order.Online Bundles
The REMS system allows brokers to deliver quality education to their agents and track their progress.
Complete your eight-hour NMLS license renewal requirement through our NMLS-approved provider, OnlineEd
Mark your calendars for our yearly meetings and events!
The main Business Meetings page includes important links for Directors and Committee Members.Current Business Meeting Materials Summer 2020 Meetings Tentative Program Meeting Registration
REimagine! Real Estate Conference & Expo is where learning takes center stage and where business solutions and connections are at the forefront of the real estate industry.
Join us for a deep dive into property management fundamentals at this one-day conference.
You're the brand! Use our marketing tools to tell your story.
A one-stop shop for tools and and resources to educate consumers about the intricacies of buying and selling a home and how a REALTOR® can help.Infographics One Cool Thing Tax Reform One Sheets Fire Insurance One Sheets
Explore and interact with the latest market statistics.County Market Updates Housing Perspective Market @ A Glance
Marketing tools from C.A.R.'s consumer advertising campaign
Got knowledge? All the info you need on California’s housing market, economy, and issues impacting the industry.
From Conferences to Resources, this area is geared to brokers and managers.
CCRE's mission is to advance industry knowledge and innovation with an emphasis on convening key experts and influence-makers.
Frequently Asked Questions about the Tax Cuts and Jobs Act
Be trendy -- stay current with our latest market forecasts and data analyses.
The latest market forecast and projection to what lays ahead.
View the latest sales and price numbers. Find out where sales will be in upcoming months.Current Sales & Price Statistics Housing Affordability Index - Traditional Historical Housing Data Annual Historical Data Summary
Your housing hub for market analysis, economic trends, and housing news.
Get a roundup of weekly economic and market news that matters to real estate and your business.
Gain insights through interactive dashboards and downloadable content.Buyer's Guide Housing Market Overview Market Update Videos All Shareable Reports All Interactive Dashboards
Catch up with the latest outreaches and webinars by the Research and Economics team.
Californians are surveyed annually to gain insights on the housing market from their persepective.
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You’ve gone pro! So here are guidelines about MLS rules and professional standards.
Looking for information on how to file an interboard arbitration complaint? You've come to the right place! Find the rules, timeline and filing documents here.
Find tools, tips and tricks for successful online hearings and mediation conferences here
California Model MLS Rules, Issues Briefing Papers, and other articles and materials related to MLS policy.
These volunteer training courses are for members who will be part of Board of Directors, grievance committees and hearing panels at local associations.
All local associations/boards must designate and certify one person primarily responsible for administration of professional standards processes. NAR requires that all Professional Standards Administrators re-certify every four years, thereby meeting the learning objectives and minimum criteria established by NAR.
This training course is for those who want to become certified as a professional standards trainer.
Summaries and photos of California REALTORS® who violated the Code of Ethics and were disciplined with a fine, letter of reprimand, suspension, or expulsion.
An explanation of C.A.R.'s position on MLS consolidations in general and a statewide MLS in particular.
The most recent edition of the Code of Ethics and Standards of Practice of the National Association of REALTORS®.
The California Professional Standards Reference Manual, Local Association Forms, NAR materials and other materials related to Code of Ethics enforcement and arbitration.
An industry that works together, thrives together. Participate in legislative advocacy as a C.A.R. member!
C.A.R. advocates for REALTOR® issues in Washington D.C., Sacramento and in city and county governments throughout California.
CREPAC, LCRC, IMPAC, ALF and the RAF comprise C.A.R.'s political fundraising arm.REALTOR® Action Fund
Learn how you can make a difference, by getting involved yourself or by passing along valuable information to your clients.
It's the Law -- C.A.R.'s legal eagles tell you what you need to know to stay out of trouble.
California Code of Ethics and Arbitration Rules and external link to JAMS Arbitration service.
Summaries of legislation and regulation effecting REALTORS® and updates on news relevant to REALTORS®.2020 New Laws 2019 Real Estate Clean Up Law Changes 2019 New Laws 2018 New Laws 2017 New Laws Legal News
Important industry cases, resources and informationImportant California and Federal real estate related cases Small Claims Court
Learn on-the-go! The Legal Matters Podcast gives you bite-size nuggets of power-packed legal information that will help you protect yourself and your clients. Join our attorneys for a “Legal Bedtime Story” or for the scoop on vital issues like the “Top 5 RPA Mistakes”.
Current legal developments, C.A.R. legal products and services.Californians for Homeownership Realegal® Member Legal Services Attorney Access Form
Represent! Join C.A.R. in our community and foundation programs.
The importance of completing the census survey for REALTORS®.
Programs and grants to provide direct assistance to address the housing crisis in California.Make A Donation to HAF
The Rising Star Award program is a C.A.R. initiative designed to work with the brokerage community to recognize their up-and-coming agents.
C.A.R. stands ready to assist REALTORS® who have been impacted by wildfires through its Disaster Relief Fund and NAR's REALTORS® Relief Foundation.California Disaster Resources
Do you have an innovative idea(s) with regards to real estate? Submit your idea(s) for a chance to partner with C.A.R. and transform tomorrow's industry!
Scholarships for California students planning to pursue a career in real estate.
Grants for California REALTORS® and residents pursuing real estate education.
Find out more information on key diversity and inclusion programs and projects available.Fair Housing Latinx Professionals Network C.A.R. Women's Initiative
New to the industry? YPN is a network to sharpen your skills, heighten your leadership, and connect with fellow REALTORS®.
Adding REALTOR® next to your name is cool. What comes with that title is even cooler. Check out your benefits.
As a member of C.A.R., you receive more than 100 free and discounted benefits. Find out more about your member benefits here.C.A.R. Member Discounts NAR Member Discounts C.A.R. Insurance Products
As a new member of C.A.R. you have questions about your benefits and discounts. Find the answers here.Member FAQs
This is so us...who we are and what we do.
C.A.R. is a statewide trade association dedicated to the advancement of professionalism in real estate.Annual Report
Meet the 2020 C.A.R. Leadership Team
C.A.R.'s Media Center houses the Association's news releases, media guidelines, and logos.News Releases
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(a) Any person, whether a member or not, having reason to believe that a member is guilty of any conduct subject to disciplinary action, may file a complaint in writing in their own name with the Secretary, dated and signed by complainant, stating the facts on which it is based (Form #D-1, Complaint, Part three), provided that the complaint is filed within one hundred eighty (180) days after the facts constituting the matter complained of could have been known in the exercise of reasonable diligence or within one hundred eighty (180) days after the conclusion of the transaction or event, whichever is later.
The procedures for processing complaints alleging violations of an Association’s bylaws prohibiting harassment are available on-line at REALTOR.org, and those procedures do not involve an Association’s Grievance Committee, Professional Standards Committee, or Board of Directors.
Suspension of filing deadlines: If the Board’s informal dispute resolution processes (e.g., ombudsman, mediation, etc.) are invoked or initiated by a complainant (or potential complainant) with respect to conduct that becomes the subject of a subsequent ethics complaint, the one hundred eighty (180) day filing deadline shall be suspended beginning with the date of the complainant’s (or potential complainant’s) request for informal dispute resolution service or assistance and shall resume when the informal dispute resolution procedures are concluded or terminated. Questions about when informal dispute resolution began or ended will be determined by the Board President or the President’s designee. The filing deadline shall also be suspended during any period when the respondent does not hold REALTOR® or REALTOR-ASSOCIATE® membership.
The Secretary shall promptly refer any complaint to the Chairperson of the Grievance Committee, who may designate one or more members of the Grievance Committee to review the complaint and report their findings to the Grievance Committee for its determination as to whether to (1) dismiss the complaint as unworthy of further consideration, (2) refer it back to the complainant as appropriate for arbitration rather than disciplinary action, or (3) refer it back to the Secretary to schedule for hearing. This review process may include additional information other than the written complaint itself only if necessary to determine whether a complaint will be referred for hearing. The function of the Grievance Committee is to make only such preliminary review and evaluation of the complaint as are required to determine whether the complaint warrants further consideration by a Hearing Panel of the Professional Standards Committee. The Grievance Committee does not conduct hearings and does not determine if a violation of the Code of Ethics has occurred.
When Grievance Committees refer ethics complaints for hearing, the hearing panel can determine:
• whether ethics complaints are timely filed,
• whether arbitrable issues exist,
• whether arbitration requests are too legally complex to be fairly arbitrated, and
• other administrative issues
Dismissals of ethics complaints by hearing panels can be appealed to the Board of Directors on the same bases as dismissals by the Grievance Committee.
Any proceeding convened to resolve such issues must include all of the procedural due process safeguards required for ethics and arbitration hearings.
In the event the complaint is from a client, customer, or a member of the general public, and the Grievance Committee determines that the complaint is vague or is overly general, a member of the Grievance Committee may be assigned by the Chairperson of the Grievance Committee to assist the complainant in preparing the complaint in proper form. The member providing such assistance shall not participate in any consideration or deliberations of the Grievance Committee with respect to the matter. In such cases, the respondent shall receive the revised complaint with the original complaint and all other supporting documentation provided by the complainant incorporated as an appendix.
(b) Upon its own motion the Grievance Committee may, and upon instruction of the Directors must, review the actions of any member when there is reason to believe that the member's conduct may be subject to disciplinary action, and, if the evidence of unethical conduct warrants a hearing, shall prepare a complaint, refer it to the Secretary, and designate one of its members to present the case at the subsequent hearing on its behalf as complainant. However, no member of the Grievance Committee shall serve as a member of the Hearing Panel.
(c) Any action by the Grievance Committee dismissing the complaint as unworthy of further consideration may be appealed to the Board of Directors within twenty (20) days from receipt of the dismissal notice using Form #E-22, Appeal of Grievance Committee Dismissal of Ethics Complaint. The materials and information which were available to the Grievance Committee when the committee made its decision will be presented to the Directors and considered with the appeal. The complainant and respondent do not have the right to appear at the hearing before the Directors. The complaint and any attachments to the complaint may not be revised, modified, or supplemented. The complainant may, however, explain in writing why the complainant disagrees with the Grievance Committee’s conclusion that the complaint should be dismissed. If the Directors determine that the complaint was improperly dismissed by the Grievance Committee, they shall refer it to the Professional Standards Committee for a hearing. If referred for hearing, the Secretary shall at that time provide a copy of the response to the complainant.
The President may appoint a panel of Directors, acting on behalf of the Board of Directors, to hear the appeal. Any appeal panel so appointed must be composed of at least three (3) Directors or a quorum of the Board of Directors, whichever is less. The decision of the appeal panel is final and binding and is not subject to further review by the Board of Directors.
(d) If the complaint asserts multiple allegations of unethical conduct and the Grievance Committee determines that one or more of the allegations would not, under any circumstances, constitute a violation, that portion of the complaint may be dismissed while the balance of the complaint is forwarded for a hearing before a Hearing Panel of the Professional Standards Committee. However, the complainant has the right to appeal the dismissal to the Board of Directors. The complaint and any attachments to the complaint cannot be revised, modified, or supplemented. The complainant may, however, explain in writing why the complainant disagrees with the Grievance Committee’s dismissal.
If the Grievance Committee feels that the respondent’s alleged conduct may be the basis for a violation but that an inappropriate Article(s) has been cited, the Grievance Committee may amend the complaint by deleting any inappropriate Article(s) and by adding any appropriate Article(s) and/or individuals to the complaint. If the complainant disagrees with the deletion of an Article(s) from the complaint, the complainant may appeal to the Board of Directors requesting that the original complaint be forwarded to a Hearing Panel as filed. The complaint and any attachments to the complaint cannot be revised, modified, or supplemented. The complainant may, however, explain in writing why the complainant disagrees with the Grievance Committee’s dismissal. If the Grievance Committee determines that an Article(s) or an additional respondent(s) should be added to the complaint and the complainant will not agree to the addition, the Grievance Committee may file its own complaint and both complaints will be heard simultaneously by the same Hearing Panel.
(e) If an ethics respondent resigns or otherwise causes membership in the Board to terminate after an ethics complaint is filed but before final action is taken by the Board of Directors, the Board Secretary shall cause the complaint to be forwarded to another Board in which the respondent continues to hold membership. If the respondent does not hold membership in another Board, or if the Board Secretary is unable to determine if the respondent holds membership in another Board, the Board will still process the complaint and conduct the hearing. However, any discipline imposed will be held in abeyance until the violator rejoins an Association of REALTORS®. In any instance where a complaint is transferred to another Board, the complainant shall be so advised.
NOTE: Adoption of Code of Ethics Citation Policy is an option of the Board.
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