Occasionally, REALTORS® find themselves embroiled in a dispute with their client or another REALTOR®. The C.A.R. Ombudsman Hotline is here to help. C.A.R. Ombudsmen receive and respond to questions and complaints about members; can contact members to inform them that a client, customer or other REALTOR® has raised a question or issue; and can contact members to obtain information necessary to provide an informed response to the person complaining.
The Ombudsman's role is primarily one of communication and conciliation, not adjudication. Ombudsmen do not determine whether ethics violations have occurred, rather they anticipate, identify, and resolve misunderstandings and disagreements before matters ripen into possible charges of unethical conduct.
The C.A.R. Ombudsman Hotline is a free service that C.A.R. offers to its members. If you wish the assistance of a C.A.R. Ombudsman, you may call 213-739-7227 or email the Ombudsman Hotline at firstname.lastname@example.org.