In this section, you'll find helpful links to the NATIONAL ASSOCIATION OF REALTOR'S® (NAR) Code of Ethics and other important NAR documents, model forms for mediation and arbitration hearings as well as rules and procedures developed by C.A.R. for use by local associations when processing and conducting professional standards hearings as well as instructions and information for filing an Interboard Arbitration.
Ethics complaints or other complaints alleging membership duty violations may be filed against REALTORS® at any association where the REALTOR® holds membership.
Arbitration complaints (i.e., complaints requesting money) which involve REALTORS® who belong to the same association are typically filed at the local association where they share common membership.
However, arbitration complaints involving REALTORS® who belong to different associations are usually filed through C.A.R. Interboard Arbitration. Members can download and print these materials here or order a new Professional Standards Reference Manual through the C.A.R. Customer Service Order Desk, (213) 739-8200.
*DISCLAIMER: The CALFORNIA ASSOCIATION OF REALTORS® uses links to other Web sites in an effort to assist users in locating information on topics that might be of interest to them. These links are provided as a courtesy, are NOT maintained by C.A.R. and C.A.R. cannot be responsible for either their information content or their maintenance. Furthermore, linking to a Web site does not constitute an endorsement by C.A.R. or any of its employees of the sponsors of the Web site or the products presented on the Web site.