Various issues can arise in the buying or selling of a home that can make the transaction unneccesarily complicated. C.A.R. offers the following resources to help resolve those issues: Ombudsman Hotline Occasionally, members of the public find themselves embroiled in a dispute with their REALTOR®. The C.A.R. Ombudsman Hotline is here to help. C.A.R. Ombudsmen receive and respond to questions and complaints about REALTORS®; can contact REALTORS® to inform them that a client or customer has raised a question or issue; and can obtain information necessary to provide an informed response to the person complaining.
The Ombudsman's role is primarily one of communication and conciliation, not adjudication. Ombudsmen do not determine whether ethics violations have occurred, rather they anticipate, identify, and resolve misunderstandings and disagreements before matters ripen into more significant disputes.
Ombudsmen are not attorneys and cannot give legal advice or answer legal questions
The C.A.R. Ombudsman Hotline is a free service that C.A.R. offers for its members. If you wish the assistance of a C.A.R. Ombudsman, you may call (213) 739-7227 or email the Ombudsman Hotline at firstname.lastname@example.org.
Consumer Mediation The CALIFORNIA ASSOCIATION OF REALTORS® Real Estate Mediation Center for Consumers provides home buyers and sellers, as well as other parties to real estate transactions, with a highly qualified pool of specially trained, objective and reliable mediation professionals to assist them in resolving their real estate related disputes.