Various issues can arise in the buying or selling of a home that can make the transaction unneccesarily complicated. C.A.R. offers the following resources to help resolve those issues:
C.A.R. Consumer and REALTOR® Ombudsman Hotline
Occasionally, consumers or C.A.R. members find themselves in a dispute with a REALTOR®. Some common grievances include claims of possible ethics violations and communication issues, such as misrepresentation and lying, as well as complaints surrounding cancellation of a contract, listing, or escrow. The C.A.R. Ombudsman Hotline is here to help!
C.A.R. Ombudsmen are volunteers that serve as a neutral and independent voice to answer consumer or REALTOR® questions, improve communication between parties, and suggest possible ways to resolve issues. The Ombudsman does not adjudicate or mediate disputes, and can’t require either party to do anything. Instead, the volunteer Ombudsman can help the parties by providing information and a neutral point of view. In Ethics issues, Ombudsmen do not determine whether ethics violations have occurred; instead, they anticipate, identify and work with the parties to resolve any misunderstandings and disagreements before they ripen into a more significant dispute.
Please note: Ombudsmen are not attorneys and cannot give legal advice or answer legal questions.
The C.A.R. Ombudsman Hotline is a free service that C.A.R. offers for its members. If you wish the assistance of a C.A.R. Ombudsman, you may call (213) 739-7227 or email the Ombudsman Hotline at firstname.lastname@example.org.
Consumer Mediation The CALIFORNIA ASSOCIATION OF REALTORS® Real Estate Mediation Center for Consumers provides home buyers and sellers, as well as other parties to real estate transactions, with a highly qualified pool of specially trained, objective and reliable mediation professionals to assist them in resolving their real estate related disputes.