The following instructions should assist you with the recovery process of your login information. Use this when you are unable to log into the website due to incorrect account information.
To begin, click the "Sign In" button in the top-right corner of most car.org pages. On the login page, click the "Need Login Help?" link.
Next, select one of the following option:
"EMAIL" will send an email with the subject line "Reset Password" to the email address associated with your membership account and allows you to reset your login information. Use this reset option to update your username and password.
"TEXT MESSGE" will send you a reset link with the subject line "878787" to the cellphone number in your membership record. Enter your username to receive Click the link on your phone or type the URL into your browser to reset your login information.
"SECRET QUESTION" will let you reset your account online. Enter your username and answer your secret question to reset your login information.