The following instructions should assist you with the recovery process of
your Username and Password. Use this information when you
are unable to log into the Web site due to incorrect account information.
To begin, click the "Sign In" button in the top right corner of most
car.org pages. On the login page, click the "Forgot Your Info"
Next, select one of the following option:
"E-mail" will send an e-mail to the address
associated with your account and allow you to reset your
If you prefer to reset your login info using your membership
information, choose the "Last Name & NRDS"
"Cell Phone Validation" let's you send a new Password
as a text message to the cell phone on file.
To reset your login information by answering your preset secret
question, select "Secret Question & Answer".