Short Sale Contact Information • Hours of operation: • Monday-Thursday: 6:00AM 6:00PM • Friday: 6:00AM – 4:00PM
By Loan Type: • Fannie Mae, Freddie Mac, Government: 866-312-2432 • Investor or Other Nationstar: 888-811-5281
All initiation and communication is done through Equator for the Short Sale process: 1. Go to www.Equator.com and create a free account or log in using existing information 2. Select Nationstar Mortgage as Lender or Servicer 3. Input full Nationstar Mortgage Loan number 4. Input the last 4 digits of the Primary Borrower’s Social Security Number 5. Input the Property Zip Code 6. Select Confirm *Initiations will be processed in 2-3 business days
• Communicating with the Negotiator during a short sale: • The best way to keep in contact with the negotiator is through Equator messages. Furthermore: o All written correspondence regarding the short sale must be sent via Equator. Electronic communication sent outside of Equator will not be acknowledged. You may also reach a short sale representative by telephone by calling one of the Toll Free numbers listed above. • Escalations: o Short Sale Support Team: 877-343-6386 firstname.lastname@example.org The Short Sale Support Team is in place to assist agents that are experiencing issues when attempting to process a short sale. An agent may escalate an issue to the Short Sale Support Team if they believe that the assigned Negotiator has not addressed the concern properly or in a timely fashion. o Technical Issues: Equator Support Telephone: 310-469-9168 Email: email@example.com
PHH - Mortgage Family
Fax: (856) 917-2848
*Include loan number on all documents
Neighborhood Assistance Corporation of America (NACA)
The Final Rule on Simplified and Improved Mortgage Disclosures - Requires that lenders use the CFPB's new disclosures, puts in place rules about when the new forms are given to the consumer, and limits how the final deal can change from the original loan estimate. The forms are available in English and Spanish.
(The Final Rule is effective August 1st, 2015)
The Loan Estimate: This form will be provided to consumers within three business days after they submit a loan application. It replaces the early Truth in Lending statement and the Good Faith Estimate, and provides a summary of the key loan terms and estimated loan and closing costs. Consumers can use this new form to compare the costs and features of different loans.
The Closing Disclosure: Consumers will receive this form three business days before closing on a loan. It replaces the final Truth in Lending statement and the HUD-1 settlement statement, and provides a detailed accounting of the transaction.