Some zipLogix Digital Ink® users may have experienced unusual delays in delivering email notifications from zipLogix Digital Ink® to signers using a Gmail address for their email. This problem has only occurred sporadically and only for Gmail. A solution will soon be in place, but zipLogix wants users to be aware in case they have pending or upcoming transactions. zipLogix also is providing some alternatives and options to keep transactions flowing:
When setting up a Transaction for signatures, please ask each of the signers if they have an alternative email address (not Gmail) to use and then enter that address.
Please visit the zipLogix support site to learn how to copy the signing link from the audit trail to send an email directly to the client from your email address.