Job Title: Customer Contact Center Representative
Group: Operations
Reporting To: Customer Contact Center Manager

The Customer Contact Center Representative will provide support for REALTOR® products and services to Boards of REALTORS®, members and non-members via phone, fax or email. You will assist with the daily customer support functions such as helping members to install, register and troubleshoot zipForm® software, handle membership related questions and assist with the calls coming into the legal hotline.

REQUIREMENTS:
-  Work-related experience in a technical support environment, computer trouble-shooting, customer
   service and/or sales.
-  Computer literate and proficient on MS Word, Excel, Access and Internet Explorer, plus ability to
   grasp new software quickly.
-  Excellent verbal and written communication skills.
-  Must be a people person and a self-starter.
-  Requires a commitment to outstanding customer/member service.

If you are interested and feel you are qualified for this position, please contact Human Resources by November 14, 2012.


Internal Job Posting Application Form 

Posted: November 7, 2012