Job Title: Customer Contact Center Representative Group: Operations Reporting To: Customer Contact Center Manager
The Customer Contact Center Representative will provide support for REALTOR® products and services to Boards of REALTORS®, members and non-members via phone, fax or email. You will assist with the daily customer support functions such as helping members to install, register and troubleshoot zipForm® software, handle membership related questions and assist with the calls coming into the legal hotline.
REQUIREMENTS: - Work-related experience in a technical support environment, computer trouble-shooting, customer service and/or sales. - Computer literate and proficient on MS Word, Excel, Access and Internet Explorer, plus ability to grasp new software quickly. - Excellent verbal and written communication skills. - Must be a people person and a self-starter. - Requires a commitment to outstanding customer/member service.
If you are interested and feel you are qualified for this position, please contact Human Resources by November 14, 2012.