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Job Title: Customer Contact Center Representative
Group: Operations
Reporting To: Customer Experience Director


The Customer Contact Center Representative will serve as the front line of support for the company via phone, fax and e-mail.  You will become a member of a hardworking, enthusiastic, and dynamic team of representatives. As a member of this team, you will field a variety of calls ranging from simple website registration login questions to providing technical support for multiple software applications.


Responsibilities:

-  Respond to customer inquiries via phone, email, and fax.

-  Answer a high volume of calls on a daily basis.
-  Assit customer with website and software navigation.
-  Pre-screen phone calls for legal hotline attorneys.
-  Follow up with customers via email in a timely manner.
-  Continually learn about Association programs and communicate them accurately to customers.
-  Complete special projects for the department as necessary.

Requirements:
-  Work-related experience in a technical support environment, computer trouble-shooting, customer service and/or sales.
-  Computer literate and proficient on MS Word, Outlook, Excel, Windows and Internet Explorer/Edge, plus ability to grasp new software quickly.
-  Excellent verbal and written communication skills.

-  Ability to type at least 45wpm.
-  Must be a people person and a self-starter.
-  Commitment to outstanding customer/member service.

If you are interested and feel you are qualified for this position, please contact Human Resources by April 12, 2017.