Frequently Asked Questions

I need help on figuring out where I’m at with my courses. I should have taken 45 hour and I took 18 hour and I need to know what classes I need to make up the 45 hours.

In order to determine what credits you need for renewal of your real estate license, please visit the Department of Real Estate Web site at www.dre.ca.gov. The courses required are found by clicking on “Renewing Your License” under the “Licensees” tab.

I need to renew my license and I want to know what courses I need and what program is offered through you.

In order to determine what credits you need for renewal of your real estate license, please visit the Department of Real Estate Web site at www.dre.ca.gov. The courses required are found by clicking on “Renewing Your License” under the “Licensees” tab. We offer the required courses in four different prepackaged formats: 3-ring binder, CD, downloadable PDF files, or online. To purchase one of the first three items, please visit http://store.car.org and select License Renewal – Home Study. To purchase an online course, please visit www.rebsonline.com and select Online Education.

I’m over 70, do I have to take courses to renew my license?

The California Department of Real Estate does not require continuing education for persons over 70 years of age who have been licensed in good standing for at least 30 years. This is called the 70/30 Exemption, and you need to apply for it in order to be exempt from continuing education requirements. To learn more about this exemption and to download the necessary forms, please visit www.dre.ca.gov and type 70/30 exemption into the search field.

I’m on the C.A.R. website and I’m trying to renew my license online. I’ve taken the courses and I want to submit the course numbers.

You must renew your license with the California Department of Real Estate, and can do so online through their eLicensing system. Please visit www.dre.ca.gov and click on “eLicensing.”

On Risk Management class, do I have to have a DRE license or can I go just for the information?

You do not need to have a real estate license or be a C.A.R. member in order to attend one of our seminars. However, if you are not a member of C.A.R. you will have to pay the non-member price.

Which courses do I need to renew my license? I went to www.rebsonline.com and I couldn’t figure it out.

In order to determine what credits you need for renewal of your real estate license, please visit the Department of Real Estate Web site at www.dre.ca.gov. The courses required are found by clicking on “Renewing Your License” under the “Licensees” tab. The online courses we offer are pre-packaged with all the required courses as follows: Ed-Pak 15 is for first-time salesperson renewals; Ed-Pak 45-15 is for first-time broker renewals; Ed-Pak 45-9 is for subsequent salesperson and broker renewals.

I got an email about "Move Your Listings with Feng Shui Staging" and I want to know if I receive DRE credits for this class?

This class is currently taught as a Webinar, therefore DRE credits are not available.

I’m interested in obtaining my real estate license. Can you direct me on where to go?

Real Estate licenses are given by the California Department of Real Estate. Please visit their Web site at www.dre.ca.gov to learn more about the licensing process and requirements.

I purchased the program to renew my license and someone is supposed to send me an email and I never got it.

If you have not seen a confirmation email from C.A.R. or REBSOnline (www.rebsonline.com), it may have gone into your “junk” or “spam” folder.

I understand that NAR requires you to take an Ethics class and that it can only be done online. Is that true?

The National Association of REALTORS® offers a free Ethics course online for both their Quadrennial Ethics Requirement and New Members. Please note that there are no California DRE credits available if you take NAR’s Ethics class. If you take C.A.R.’s Ethics training it will meet NAR’s requirement and you will received DRE continuing education credits. You can find C.A.R.’s Ethics training on either http://store.car.org or www.rebsonline.com.

I’m interested in the Green Designation course and would like to know some details and the price.

The suggested retail price is $295. The designation is earned in two parts – a two-day class, plus a six-hour elective online (separate fee). You can learn more about this NAR Designation by clicking on the “Designations” link under the Education tab at www.car.org.

What is an Ed-Pak?

An educational package (Ed-Pak) is a collection of our best courses that you can purchase at a discounted price compared to buying the courses individually.

I have a question about the Ed-Pak 15. I finished the first chapter and it says to take a test. The fast track schedule says to do a different chapter first and take the final exam on that. I don’t know what to do next.

If you are not trying to complete your license renewal courses as quickly as possible, you can study the different sections of the Ed-Pak and take the exams in any order you like. The Fast Track suggests the fastest way to complete the package within the time constraints of the Department of Real Estate regulations.

How can we book one of your live lecture seminars?

Please contact Candace McGranahan at candacem@car.org or 213-739-8359 and she will work with both you and the instructor in order to confirm a date for the seminar you wish to co-sponsor.

I want to know what I have to do to get a Broker’s License?

Real estate licenses are obtained through the California Department of Real Estate. Please visit their Web site at www.dre.ca.gov for more information.

I’m trying to register for S.W.AT. and I can’t find the coupon code.

The coupon code is listed in the instructions stating that a coupon code can be used.

I’m trying to renew my license for the first time and I’m taking classes to sit for the Broker’s test. I’m confused about the requirements for renewal.

For information regarding license renewal, please visit the California Department of Real Estate Web site at www.dre.ca.gov.

I’m trying to figure out what classes I need to take to renew my Broker’s license? I’ve renewed several times before. Do you have online classes or paper classes?

In order to determine what credits you need for renewal of your real estate license, please visit the Department of Real Estate Web site at www.dre.ca.gov. The courses required are found by clicking on “Renewing Your License” under the “Licensees” tab. We offer the required courses in four different prepackaged formats: 3-ring binder, CD, downloadable PDF files, or online. To purchase one of the first three items, please visit http://store.car.org and select License Renewal – Home Study. To purchase an online course, please visit www.rebsonline.com and select Online Education.

I have a question regarding my GRI.

Questions regarding GRI can be answered by visiting www.edesignations.com or by calling Professional Realty Institute at 888.785.4800.

I have a form that says I don’t need to take classes for renewing my license. What does this mean?

To learn more about the California Department of Real Estate 70/30 Exemption and download the necessary application forms, please visit www.dre.ca.gov and type 70/30 exemption into the search field.

I purchased the License Renewal binder. How do I take my exams?

Your exam keys are listed on the first page of your binder. Log onto http://www.car4exam.com/exams.html and enter the key for the exam that you want to take. Do this for each exam.

How many questions are on a quiz or final exam?

Each course will typically have a different number of questions depending on the context of the course material. You might have courses with chapter quizzes that only contain 5 questions, or have one that contains 20 or more questions. Final exams can have 30 or more questions.

What happens if I fail a quiz or final exam? (For TABS notebooks only)

If you do not pass the first exam you are entitled to one free re-take key which is the same as the original number with a 2 added to the end. Any additional keys must be purchased.

What happens if I fail a quiz or final exam? (For OnlineEd only)

If you do not receive a passing grade on a test, you must try again until you receive the passing score or higher. You will need to review the chapter text and then take the test again. The course completion certificate will not be issued until you have completed all of the tests. Before taking each quiz and final, the OnlineEd site will inform you what the minimum passing score for your test will be.

How long do I have to wait before taking a final exam?

The California Department of Real Estate regulations require that you wait 24 hours from enrollment before taking a final exam, and you may only complete 15 credit hours within any given 24 hour period.

How do I get my certificate?

You can print out your certificate as soon as the course has been completed (online only).

I waited until the last minute to renew my license. Can I finish in time?

The amount of time it takes to complete a course depends on the effort you put into it. Some courses are only a few credit hours long, which can be done in a day. You may only complete 15 credit hours of testing within any given 24 hour period (by California state law).

Do I have to complete my entire course in one sitting?

No. In fact, most courses allow you to take up to one year to finish. Your progress will be saved as you go.

How soon can I start after I have bought my course(s)?

Immediately. There is no enrollment period or waiting list which may delay your progress.

How long is each course?

Each course has a number of credit hours, which will give you a rough estimate on how long it will take to complete. You can see the number of credit hours on the Course Catalog page or when you are logged into your account on the Student Home page.

Are my continuing education certificates automatically submitted to the Department of Real Estate?

After the course completion certificate has been issued, you must submit the certificate numbers to the Department of Real Estate with your application for license renewal. When renewing through DRE’s eLicensing, you must enter all course certificates at the same time, but no earlier than 90 days prior to your license expiration date.

I'm interested in finding out more about the GRI program and which courses are offered in my area and when.

If you visit www.eDesignations.com , you will see the various locations on the left. Select a location and then the variety of courses offered and the dates will appear. Click on the tab along the top Courses to read the descriptions. It is a 92 hour program that provides tools and knowledge a broker does not have the time to give REALTORS(R). The training offers the potential to double agent income over the next few years.

For licensing questions, please contact the Department of Real Estate at (877) 373-4542.

Webinar Questions

I just purchased a webinar and received an e-mail to register for it, why do I have to do this?

The webinars are held on a privately owned computer system that we cannot connect our e-commerce system to; this requires all webinar attendees to register for the webinar.

I registered for the webinar but why I did not get information on how to connect and/or call into it?

In order to ensure that only those that paid for the webinar attend it, we cross check the purchase records of our e-commerce system with the name and e-mail address registered for it. Once we verify the purchase, we then approve the registration. The system then sends you the information on how to connect to the webinar. We do our best to approve registrations at least twice daily during the weekdays. Any purchases and/or registrations made during the weekend are typically approved by the following operating weekday.

I accidentally deleted, or cannot find the webinar connection information I received, can you resend it?

The webinar system will send you a reminder e-mail with the connection information 1 day prior, and 1 hour prior to the webinar. We cannot manually tell the system to resend it. Each attendee’s connection information is randomly generated by the webinar system, unfortunately we cannot access it to send in a separate e-mail.

I registered for the webinar on the outside system and I have not received any connection information for at least a week. How can I get it?

First, please be sure to check your junk e-mail or spam filter/folder. You may also want to make sure that you are allowing e-mails from GoToMeeting.com and car.org. If you do not receive anything by the day prior to the webinar, please contact us at XXX-XXX-XXXX and we will do our best to assist you.

When are you scheduling the webinar again?

Our webinar schedule is updated on a monthly basis on www.rebsonline.com/tech . We attempt to schedule at least one of one subject, each month. Additional webinars on a subject will depend on student demand, instructor availability and the availability of new classes.

Will I get a recorded copy of the webinar I attended?

You will not get a recorded copy of the webinar, but you will get an Adobe PDF document, which contains all the information, presented. It also contains links to the websites demonstrated during the webinar.

I purchased the webinar and registered minutes before it started, how do I connect?

In order to present the best webinars possible with no technical issues we do preliminary testing during the half-hour leading up to the webinar. During this time, we are unable to approve new registrations. We are also unable to approve registrations during the webinar as it would detract from the student experience. Please contact us at education@car.org so we can arrange for you to attend another webinar.

Why can’t I purchase the webinar up until the start time of it?

Since we are unable to approve new registrations 30 minutes prior to the webinar we remove it from our site to help avoid any problems for our students.

I purchased the webinar and was not able to make it, can I get a refund?

We will first attempt to work with you to find another presentation of the webinar that you are able to attend. Should one not be found we will issue a credit for another course on rebsonline.com, or a future webinar.

Can I view the webinar on a PC or a MAC?

Yes, the webinar service is compatible with both PC and MAC computers. Please be sure to visit the GoToMeeting website at www.gotomeeting to review the operating system requirements.

Will my computer connect to the webinar?

Please visit www.gotomeeting.com to verify you are able to install and utilize their webinar client.

How do I listen to the webinar?

You can listen to the webinar either by the telephone conference number provided, or with your speakers and/or headphones on your computer.

Why is there no 800 or local phone number for the webinar?

To help provide webinars at the lowest possible price we do not set-up any 800 or local numbers for the webinars. Each webinar contains a different dial-in number, that is randomly picked by the webinar service. You can listen to the webinar for no-charge by listening on your computer’s speakers or headphones connected to your computer.

How come we can’t audibly ask questions?

The audio quality and speed of the webinar suffers greatly as a result of opening everyone’s audio sources. You can still ask questions using the GoToMeeting webinar client. The instructor will do their best to answer the questions in a timely manner and will always repeat the question for everyone to hear.

I have an association or broker office, can I purchase one webinar and show it to my entire office or membership?

We ask that you contact us at education@car.org so we can arrange for special pricing that best meets your needs.

Can I arrange for a special webinar for my members or office staff?

Please e-mail us at education@car.org to let us know of your interest and a member of our staff will contact you to assist you further.

Are these webinars just for Realtors, or real estate professionals in California?

The content in the webinars does not focus on any one state, and the techniques shown can apply to any individual working in or involved with the real estate industry.

Do you ever present the topics in a live lecture format?

These courses can also be presented at an association, broker office or meeting space. They can also be customized and adjusted to best meet your needs. Please contact us at education@car.org for more information.

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